Chipstar Casino - 選手の退会が遅れました。

I have requested a withdrawal, this was requested on the 23rd September. It has since not been processed which it usually has, I cant get any response via email.

Dear Samx22x,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

PS: Could you please advise if the payment from your previous complaint was received already?

Okay thank you. Just unusual to take this long and also says in terms and conditions upto 72 hours. Can't get any response. I will leave a little longer. Thanks

Still no response from casino or payout.

I fully understand your frustration, Samx22x. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

PS: Could you please advise if the payment from your previous complaint was received already?

Yes previous payment was recieved. This is the longest I've waited, I'm not very hopeful this time.

Thank you very much, Samx22x, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Still not received this withdrawal. Site is still operating.

Hello Samx22x,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Chipstar Casino to join the conversation and participate in the resolution of this complaint.

Dear Chipstar Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

 Dear Samx22x,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas