Coduca88 Casino - プレーヤーで問題が発生しています。

before that I played the no deposit bonus, I have achieved a 100% winning target But I was told to deposit first so I can withdraw my winnings, after I deposited my winning bonus was not given, my deposit was given, even though I had met all the requirements, and I have only proof the proof

Dear Naga8484,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand correctly what the issue is here. Could you please describe your problem in more detail? Have your bonus winnings been confiscated? Or are you having problems with withdrawing your winnings?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

At first, I played with a no deposit bonus claim, I won and reached Trunover 100℅, and I was advised to deposit first, so I could withdraw my winnings of IDR 6,800,000

Thank you for providing more information. It is more than common that casinos require at least one successful deposit before they allow players to request a withdrawal. Do I understand correctly from your initial message that you've already made a deposit, but you still aren't able to withdraw?

Could you please confirm that you passed the KYC (verification)?

Have you tried asking the casino where the problem might be? If yes, please forward me the conversations to kristina.s@casino.guru.

I asked via live chat but did not respond

Thank you very much Naga8484 for your cooperation so far. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I really hope

Please help so that coduca88 will pay my winnings, I have achieved 100% of my winnings from the no deposit bonus given by Coduca88, but I was told to deposit first so I can withdraw my winnings, after I deposit, my winnings are not given only my deposit just that in the process, my winning balance of 6,800,000 is lost

Hello Naga8484.

Thank you very much for sharing your negative experience with the Coduca88 Casino. We will now try to get in touch with them.

i really hope coduca88 pays my winnings

what about admin, has there been any news from Coduca88

Hello Naga8484.

There is an ongoing discussion with the casino. This is their first reaction:

First of all for your information. In our casino we really provide the no-deposit bonus. But as every bonus we have the restrictions for it. 

First of all user has to play wager (bet gis bonus 50 times), after that he can make a deposit and withdraw 10% of his win, but not more than 122222 Rp. We don't hide this rule form our customers and they can check this information on the page with bonus policy https://cdc88.id/bonus-policy

The situation in which user won back his bonus make a deposit and didn't get his 10% is impossible. If his balance was zero out it mans that he didn't played the wager fully.

I can't check the situation in more detail, because for this I need user id of user. We didn't get emails from him.

I will get back to you as soon as there is any new and more relevant info about your case. I am extending the timer by 7 days.

I have played the bet (bonus bet 50 times), and I have deposited it, my total winnings are Rp. 6,500,000: 10%, there is no 10% entry in my account, this is the proof,

This is the casino reaction:

Hello!

Please find below the full information for the account 4*****.

The account was created 4th of January, the user got his no-deposit in 122 222 Rp.

He was playing in slot games (Book of Pyramids for example) and won 6 812 670 Rp using his bonus money. At this moment he won back the wager and has got the possibility to withdraw his winnings.

As I've already told, according to the Bonus Policy https://cdc88.id/bonus-policy if the user uses the no-deposit bonus for playing he can withdraw only 10% of his win (but not more than 122 222 rp).

The user 4**** made a deposit 8th of January, after that he got his 122 222 rp from his win, after that he also got the cashback 10% of his deposit and the bonus for his first deposit (so he didn't have any questions, he just used all available promotions).

After that, he continues playing in the Book of Pyramids and Aztec Gems and spent all his money. 

So with all due respect, but any scam or cheat here.

Dear Naga.

Please, could you react?

if my victory is 6 812,670 Rp, why is 10% only given Rp. 122222, that's the name open 10%

Dear Coduca Casino team.

Please, could you react?

where should I contact coduca88, while the live chat service only bots reply

Dear Naga8484.

This is their support email support@coduca88.com.

However, I have evaluated your case and it is clear why you have just received 122222 RP.

As I've already told, according to the Bonus Policy https://cdc88.id/bonus-policy if the user uses the no-deposit bonus for playing he can withdraw only 10% of his win (but not more than 122 222 rp).

Every bonus has bonus conditions, in this case, there is a maximal cashout limitation which is completely common. If the casino applied this rule on your no deposit bonus winnings then it is legit. Please, could you react?

Hello!

Dear Naga8484, our players are our main value, but please be more attentive when you are reading the rules. When you use no-deposit bonus for playing you really can get only 10% of your win, but not more than 122 222 Rp and we have specified that on the page with rules.

Regarding the long reply from support, we will take your complaint into attention and will do our best to solve this issue. Anyway you always can ask us by email

Have a nice day

Dear Naga.

I believe it is clear now. We are extending the timer by 7 days. Please, be aware that in case you fail to react in the given time frame, we will reject your complaint.

not in accordance with TO 30x if given is only 122222rp, that's a sneaky way, and to contact cdc88 via email, always email is not sent and via live chat there is no service that responds 24 hours at cdc88 situa, so for members who play on the cdc88 site who have complaints do not know where to complain

Dear Naga8484.

Please, be aware that every bonus carries bonus conditions, 30x or 50x or ... (depends on the bonus conditions) are wagering requirements (rollover requirements). The maximal win is usually enforced when you meet wagering requirements, in your case, 122222rp. Unfortunately, I believe the casino behaved according to their rules.

Therefore, I am closing the case as 'rejected'.

If you do not agree with our decision, another option is to file an official complaint at ADR and/or licensing authority of the casino. Although I do not recommend it I can help you with it. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

P.S. I advise you to check our articles about the bonuses.

https://casino.guru/casino-bonuses