Coinopen Casino - プレイヤーはゲームをプレイできませんでした。

Hello, after I entered this casino to save money, I found that I did n’t have permission to play the game. He asked me to deposit 0.001 bitcoin to unlock the bonus. After depositing, I could n’t play the casino game, and the money was not  drop out

Dear Chen,

Thanks for submitting your complaint and I’m sorry for your difficulties. Did you contact the casino and ask about this issue? If yes, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. In the meantime, I would recommend you retry to enter the game, as sometimes the casino needs to perform maintenance which may cause this issue. Thanks so much in advance for your reply.

Best regards,

Satrio

I will send a dialogue with customer service to your mailbox. I have contacted customer service and did not respond at all.    thanks

Hi Chen,

Thanks for your email. I have contacted the casino regarding this issue and hopefully, they will get back to us soon.

Regards,

thanks you very much

From the beginning of the new account, I can’t play the games in it, nor can I withdraw the money I saved. The contact between me and the casino did not respond at all, and I also sent the letter in the middle to the mailbox you said  In the email, I also logged out and logged in. I can’t play money, I can’t log out, and I waited a week for the same.

We would like to ask the Coinopen Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will mark the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to mark the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.