Crave Vegas Casino - プレイヤーの撤退が遅れています。

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Do I understand correctly that your withdrawal of $500 is still pending inside your account without being processed?

You wrote that you have won $1,000. Could you please advise if you received the other half of your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I sent the verification documents a long time ago. But I never got an answer.

I won 1000, but the maximum withdrawal in this casino is $500. $500 in withdrawal and $500 on account.

Thank you very much, pozndarya, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello pozndarya,

I looked at your complaint and will do my best to help you. I would like to invite Crave Vegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Crave Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.