CryptoLeo Casino - 選手の退場が遅れました。

Made $200 euro withdrawal or 2.4 Litecoin and they are just not processing it. Prior withdrawal was in my wallet within the hour.

They are claiming there is a provider issue but as far as I’m concerned there is no provider. It’s a crypto withdrawal and just the same as my deposits they are immediate once processed.

I have asked for the money to either be processed to my litecoin wallet or returned to my casino balance. I am just getting a continuous run around from all support and different reasons for the delay from different support staff.

I now have no access to my account as I asked for it to be closed as I no longer wish to be involved with a rouge casino.

Cheers

Dear Cima79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi,

Thanks for your help…

I didn’t realise that there is a seperate provider for there crypto withdrawals.

anyway I will be patiently waiting as I’m sure it won’t be paid by the time you require to follow up.

Thanks for your help

Thank you very much for your understanding. I will check back with you in 10 days.

Dear Cima79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.