Desert Nights Casino - プレイヤーが撤退プロセスに不満を持っている。

Dear Ladies and Gentlemen.

I played Dessert Night at their casino on December 29th, 2020 and won € 150. I haven't received my money to this day.

Sehr geehrte Damen und Herren.

Ich habe am 29.12.2020 bei ihnen im Casino Dessert night gespielt und 150€ gewonnen ich habe bis heut nicht mein Geld erhalten.

Dear Tina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much for your reply, Tina. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.