Dogsfortune Casino - プレイヤーのバランスが崩れました。

I have played for about 3-4 weeks on May here. No bonus, nothing received. Won some money and sent by email twice my documents for verification purpose. I tried to withdraw 100 euros, they rejected it and refused to tell me why. After some times they even deleted every money I had, and now my account stands to zero. They are telling me now that I have been inactive and I have to deposit 188 euro more, which is the sum I had in total to reinstate the previous balance. Thats something I will not do for sure because the chance to receive anything from them is close to Zero.

Hello juniash2014,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dogsfortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did your account get verified? When exactly did your balance disappear? When was the last time you spoke to the casino?

Looking forward to your answer.

Regards,

Nick

Hello!

I sent the documents on May, the exact documents they asked me for on live chat. They did not respond to my email for a week and I reached them again on live chat, they made some excuses not receiving them and I sent them again. Again no response...

About the balance disappearance... 3-4 weeks ago I had a problem with my pc and I bought another one. It took a while so I did not login for about 3 weeks. The money disappeared in the meantime. I have not been playing since May because there was no point playing if I was not being paid. My biggest mistake is not filling a complaint at that time. It was clear for me that they were not going to pay. No responding to emails and on live chat just excuses.

I spoked today to them. They advised me to deposit the same amount they confiscated so they can restore my balance 😂

Hi juniash2014,

Unfortunately, I was informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach in the future. If the casino changes its position, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Nick