Donaldbet Casino - プレイヤーのアカウントは閉鎖されました。

The casino posted a promotion on their Instagram story. I deposited the required amount, but the spins didn’t get credited. I deposited again to see if they would appear, and it did work. Then I tried to make a withdrawal, and it was pending for more than 2 hours (which is their estimated time). When I tried to log in to my account to see what happened, I found my account was blocked. They didn’t return my money and blocked my account, preventing me from accessing it. Total scam!

A casa postou promoção no story do instagram, depositei o valor pedido e as rodadas não entraram. Depositei novamente pra vê se aparecia e caiu. Depois tentei fazer um saque e ficou pendente por mais de 2hrs(que é o tempo estimado por eles), fui tentar entrar na conta pra saber o que aconteceu e me deparo com a conta bloqueada. Não devolveram meu dinheiro e ainda bloquearam a conta para eu não acessar. Puro golpe!

Dear Millaharauj,

Thank you for submitting your complaint, and I’m truly sorry to hear about the difficulties you're facing with Donadbet Casino. Before we move forward, I would appreciate it if you could provide a bit more information to help us better understand your situation.

• Could you please confirm if your account has been fully verified?
• Were these your first-ever deposits with the casino?
• Additionally, have you reached out to the casino, and if so, did they provide any explanation?

I look forward to your response and am here to assist you further.

Best regards,

Nick

My account is fully verified with documents and photo.

It's not the first time I've made deposits, I've made others, that's why I deposited, I trusted the house.

I contacted them through instagram, chat on the website, WhatsApp and email, but there was no reply.

Minha conta está totalmente verificada com documento e foto.

Não foi a primeira vez que faço depósitos, já fiz outros, por isso depositei, confiei na casa.

Entrei em contato por instagram, chat no site, WhatsApp e email, porém sem resposta.

Dear Millaharauj,

Could you kindly forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Additionally, I recommend waiting to see if the withdrawal is processed by the casino, as the standard period for withdrawals is 14 days. If the funds do not arrive within that timeframe, we can explore further actions. Please provide the exact date of your withdrawal request, and keep us updated on any developments.

Best regards,

Nick

Dear Millaharauj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.