DuckyLuck Casino - プレイヤーの撤退が遅れています。

They have been promising me four months to pay me. They keep telling me to wait for an email that I never receive. Yes, I check my spam box as well.

Dear wizowski13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly the casino supposedly communicated to you via email, yet you didn't receive any?
• Have you made any successful withdrawals from the casino in the past?
• Could you please list which documents you submitted for KYC verification, and when you sent them?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear wizowski13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.