DuckyLuck Casino - メールの問題により、プレイヤーの退会が遅れています。

I've been trying with my drama money since March 4th they keep telling me they're my email is not registered but it is I even have a confirmation from them from my email to my email saying they got my information and they would get back to me in 3 days and that was on the 11th not a word 🔙 and that's because from the 4th to the 11th they just kept telling me that maybe I sent it to the wrong email address even though they provide the email address so they gave me a different one then they said maybe it's because I sent it all together so I needed to send each piece of information individually to both separate emails and then they said that my email wasn't registered so they weren't getting any of them even though I was getting confirmation emails back they're fraudulent

Hello 42167919,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ducky Luck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Were you contacting the casino from different e-mails? Do I understand it correctly that you have a pending withdrawal or what is the issue exactly?

Looking forward to your answer.

Regards,

Nick

Yes hi I'm only ever used one email and it's Daisy 27@yahoo.com I have submitted my information numerous times starting with March 4th. I even got a confirmation email from them saying that they would review my stuff and get back to me in a few days which did not happen and then after that they had even told me that they didn't get any of my documents and that maybe I sent them to the wrong email address but they provide the email address and so after they provided me a second email address and they still had not got my information they said that possibly it's because I was sending all my information at once so I should individually send each Pace piece of information that they would like so I did that I got a confirmation email still nothing I contact them again the next day they say that they haven't got any of my information even though I've gotten confirmation emails from them they will not allow me to withdraw my money

I just got another email from them today from their support team saying that they would like to help me with my issue if I would just let them know what it was they're freaking crooked pieces of s*** thieves

Hello 42167919,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Was there any update since the casino responded to you via e-mail?

Dear 42167919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.