DuckyLuck Casino - 選手の退場が遅れています。

I won money on a free chip. The wager requirement was $4,000. Which i made. I initiated a withdrawal on November 24th, and have been trying to get them to pay me ever since. I submitted requested documents on November 27th. The responded 7 days later to say j didn't do it correctly. I resubmitted documents and haven't heard a word from them. Almost daily I go on their website to chat with an agent for an update. They keep saying the same thing: it should have been approved by now and they will expedite it. But nothing happens.

Hello kristinabr0316,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear kristinabr0316,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.