Duelz Casino - 当該プレイヤーは出金が遅れていると考えています。

I've sent the casino countless emails in the last week showing all the required documents (Drivers license and bank statement) and I still have not had my funds sent to me. Their verification system they use is useless so the emails with everything was sent to the support email address. Not one response despite having everything they need. The live chat doesn't even work so they are impossible to get a hold of.

Dear AJHANSEN777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear AJHANSEN777,

Have you received your withdrawal from the casino yet?

Dear AJHANSEN777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.