EagleBet Casino - プレイヤーのアカウントがブロックされました。

I have a verified account on eaglebet and am waiting for 14 days now for my skrill withdrawal, their support does nothing, all that has happened is that they removed Slovenija from the countries they accept players from soo that now I can not even access my account. So now I have over 2100€ with them and can not access them.

Dear Ana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casino’s T&Cs and Slovenia is indeed one of restricted countries, however, players can still choose it in the registration form.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries:

„Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.

This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally."

Could you please confirm you didn’t use a VPN, or any masking software to alter your location during the registration and/or playing?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this case as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, thank you for your help. No I did not use any VPN, I simply choose Slovenija, and I could normally bet for a while, I even made 1 normal withdrawal, even when I had to wait for 10 days to get it. then a few days ago I could just not log in to my account and was told that my country was put on the restricted countries. But that was done that day, not when I registered. Now they are saying they need time to process the withdraw but it has been 15 days soo far. I will send you the corespondence to your email. thank you for your help

Thank you very much Ana for your reply and email. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you very much for your help as they do nothing and just keep me waiting and this is not OK. thank you again and have a great day

Hello Ana,

I am very sorry to hear about your problem.

I would like to invite EagleBet Casino to join this conversation and give us an explanation of what is the problem with Ana's withdrawal.

Well I got an email from them so send my verification documents, while I have a verified account for a month and already made one withdrawal normally. But still nothing about the 2200€ I have in my account and can not access. Players should be warned about this and they should not have a gambling licence.

We would like to ask the EagleBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

okej so I have to wait another 7 days for them to answer, while I am already waiting for a month? And there is nothing you can do about this ? They are a cheating site, who close players accounts and do not process withdrawals and this is what you do

So what happens now ? After a month of waiting and 1 processed withdrawal, with verified account they send me an email that they need my passport to process my withdrawal. A passport I do not have as I do not need it. that is what they have done in 30 days. They are the biggest disgrace and a cheat of a site there is and all players should avoid them at any cost !!!!

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.