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I have a problem with Efbet. My account was locked up because some time ago I deposited it with a card that is on my mother, then it was blocked, I took the card, the ID card on my mother and then it was unblocked. After that, I deposited a few times with the dried card, but there were problems when you had to tow. The last time I deposited BGN 60 through a cash terminal, I managed to make 1000 BGN after it was towed. as I visit. When I made it one day after waiting for the withdrawal to be approved, my account was blocked. They sent me a letter that the account was blocked because I deposited the card again after I was warned. They would write mine to me in a letter when they unblocked my account the previous time, but I didn't see it myself. whatever it is, for 10 days now I have no news from tqh, I even had a fish for about BGN 300 that I wanted, so the amount is around BGN 1400 The only thing I get from the other side when I write them a letter is an automatic response that the account is reviewed by the management team. One of the supp. on the phone they will explain to me if they solve mine and let it go, but mine won't. I am grateful to you if you cooperate with me. Either way, I decided this time to try not to leave them alone and to be right in any way, but I still decided to write to you. Happy holidays and everyone healthy !!!

Imam problem s Efbet. akaunta mi e zakliuchen tui kato predi vreme sam depoziral s karta koqto e na maika mi,togava beshe blokiran,snimah kartata,lichnata karta na maika mi i sled tova beshe otblokiran. Sled tova pak sam depoziral nqkolko puti sus sushtata karta,no problema doide kogato trqbvashe da tegle. posledniqt put sam depoziral prez kesh terminal 60 lv,s tqh uspqh da gi napravq 1000. Pri teglene sled izvesno vreme mi vrushtaha parite,svurzah se s supporta i mi obqsniha che trqbva da isteglq purvo 179lv tochno po kartata na maika mi i sled tova ostanalite kakto posiskam. Kogato go napravih sled edin den v ischakvane na tegleneto da bude odobreno,mi blokiraha akaunta. Pratiha mi pismo che akaunta e blokiran tui kato sam depoziral ot chujda karta otnovo sled kato sam bil predupreden. Moje bi sa mi go napisali v pismo kogato sa mi otblokirali akaunta predishniq put no az ne sam go vidql. kakto i da e,veche 10 dena nqma vest ot tqh,dori imah i edin fish za oshte 300lv koito ocelih,ta sumata e okolo 1400 lv. Edinstvenoto koeto poluchavam ot tqhna strana kogato im napisha pismo e, avtomatichen otgovor che akaunta se razglejda ot menidjerski ekip. Edin ot supp. po telefona mi obqsni che ako reshat moje i da go pusnat,no moje i ne. Shte sam vi blagodaren ako mi sadeistvate. Taka ili inache sam reshil tozi put tezi da ne gi ostavqm namira i da si tursq pravata po vsqkakav nachin,no vse pak reshih da pisha i na vas. Veseli praznici i vsichki badete zdravi!!!

Dear Madan4eto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? I’m specifically interested in the part when the casino has reopened your account after the first incident and what was their explanation of such action. Do you still have a receipt from a cash terminal deposit?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Zasujalenie nepazq pismoto ot tqh kogato mi otblokiraha akunta, tui kato beshe dosta otnavna. I do not have a receipt for deposits, but in the history of my account I have all these deposits. There the chronology is detailed. But I have no idea how to record the task, because the account is blocked.

Zasujalenie nepazq pismoto ot tqh kogato mi otblokiraha akaunta,tui kato beshe dosta otdavna. Nqmam I raspiska za depozite,no v istoriqta na akaunta mi ima vsichki tezi depoziti. Tam hronologiqta e podrobna. No nqma kak da vlqza zada gi snimam,tui kato smetkata e blokirana.

Thank you very much, Madan4eto, for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Madan4eto.

Could you please use original Bulgarian letters when you type your responses, our automatic translator is very confused when you use the English alphabet.

So if I understand you correctly, you made at least one deposit to the casino with your mother's card. 

So the account is registered on you?

How many deposits to the casino did you make with your mother's card?

Well, a month and a half ago, I made several deposits, after which my account was blocked. They asked me to copy the card of my mother from which I had deposited, and her ID card. On November 19, 2020, they sent me a letter that I did not keep, then they unblocked my account and wrote me not to deposit with other cards, but I did not read it. I was told about the letter these days when I spoke to one of their employees, when I called for contact. I thought that after I had verified the card in question and photographed my mother's documents myself, everything was fine. At the beginning of this month I deposited several times with the same card, at a total value of BGN 179. The last time my account was at BGN 0, I deposited through a cash terminal, and then I made approximately BGN 1,000. I tried to withdraw several times but the withdrawal was returned to me. I contacted them, and they explained to me that I had to withdraw exactly BGN 179 first on the card I had deposited with before, and then I could withdraw the others as I wished. So I did, I put BGN 179 on the card and I'm not sure exactly how much I put. through easypay, but I think BGN 840 were. After a while, they blocked the account. I still had a slip, which I also won at a value of about BGN 320. In total, all the money is about BGN 1300-1400. Yes, the account is registered in my name.

Ами преди месец и половина,съм правил няколко депозита,след което ми беше блокиран акаунта. Поискаха да преснимам картата на майка ми от която бях депозирал,и нейната лична карта. На 19.11.2020 са ми пратили писмо,което непазя,тогава са ми отблокирали акаунта,и са ми написали да не депозирам с други карти,но аз несам го прочел. За писмото ми казаха тези дни когато говорих с един от техните служители,когато звъннах за контакт. Аз си мислех,че след като сам верифицирал вапросната карта,и сам снимал документите на майка ми всичко е наред. В началото на този месец депозирах няколко пъти със същата тази карта,на обща стойност 179лв. Последният път когато сметката ми беше на 0лв депозирах чрез кештерминал,и тогава направих приблизително 1000 лв. Опитах се да истегля няколко пъти но ми връщаха тегленето. Свързах се с тях,и ми обясниха,че трябва първо да истегля точно 179лв първо по картата с която отпреди съм депозирал,и след това останалите мога да ги тегля както пожелая.Така и направих,пуснах 179лв по картата и несъм точно сигурен колко пуснах през easypay,но мисля 840лв че бяха. След извесно време блокираха акаунта. Аз все още имах фиш,който също спечелих на стоийност около 320 лв.Та общо всички пари са около 1300-1400 лв. Да акаунта е регистриран на мое име.

Are you co-owner of your mother's account? (Have you legal agreement that you can make financial operations with this account?)

Because when somebody deposit to his casino account, from payment method which is not written under his name, the account is usually (temporarily) blocked. Money deposited from a different account is returned to the account holder. The only exception is when the person has legal permission to make financial operations on this account. (co-own account)

The account has been unblocked. I withdrew the money. Thanks for responding.

Отблокираха акаунта. Истеглих парите. Благодаря,че се отзовахте.

Well, I am still unsure what's happened and why they allowed you to use your mother's payment card, but I am happy that your account is opened.

Anyway, please for depositing/withdrawals use only payment methods written under your name.

We are now closing this complaint as "resolved".