Efbet Casino ES - ゲームがフリーズした後、プレイヤーはカジノに反応しなくなります。

I was winning 1000e on a slot at efbet Spain, and then suddenly everything freezes and I could no longer continue to play.

I don't have the money, I can't play, and they're not offering any solutions

They don't answer the phone, they don't respond to emails, and now I'm stuck just like this

En efbet españa iba ganando en una slot 1000e, de repente se bloquea todo y no me deja seguir jugando.

No tengo el dinero,no puedo jugar y no dan ninguna solucion

No contestan al telefono, no contestan al correo y me he quedado asi

Dear NOVAMAS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did a specific game freeze or was your account closed?
• Is the result of this gameplay recorded in your game history?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear NOVAMAS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.