EgoCasino - プレイヤーの撤退が遅れています。

I have registration in this casino for 1 year and everytime I must wait 1-2-3 week for withdraws, but this time I wait 1 month... I put withdraw request with Skrill on 10.09 and they still not send my money... I am verified and I have many withdraws before this.

Dear LinkinPark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you used Skrill as your withdrawal method before with your previous withdrawals?

What is the status of your withdrawal, please – is it pending or processed?

Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

dear LinkinPark,

The withdrawal request has been processed.

Best Regards,

EgoCasino.

Dear EgoCasino representative, thank you for looking into this issue for us.

Dear LinkinPark,

Could you please confirm that you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.