Elite24Bet Casino - プレイヤーのアカウントは閉鎖されました。

Dear Sir or Madam,

I won a total of €1500 with 10 free spins.

Payment has been canceled and account blocked.

Reason: My wife also had an account there. multi account??

Now my question, what do people who share a WLAN or live in a flat share etc.

Maybe you can help me...

Sehr geehrte Damen und Herren,

Ich habe mit 10 freispielen insgesamt 1500€ gewonnen.

Auszahlung wurde storniert und Account gesperrt.

Grund: Meine Frau hatte auch ein Konto dort. Multi Account??

Jetzt meine Frage, was machen Menschen die sich ein WLAN teilen oder in einer WG wohnen etc.

Vielleicht können Sie mir helfen...

Hello Autopsiexxl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Who was the first to create his account? Did you both claim no deposit bonuses? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, verification was not required and I was the first to sign up. Free spins were used by both sides but only I got lucky and got money to withdraw.

Hallo,eine Verifizierung wurde nicht verlangt, und ich hatte mich als erste Angemeldet. Freispiele wurden von beiden Seiten genutzt, aber nur ich hatte Glück und bekam Geld das ich zur Auszahlung bringen wollte.

Hello Autopsiexxl,

Please note that taking the same bonus within a same household is strictly against the casino terms otherwise you could just make a new account to every single family member until you would win with one of the bonuses. It would be a different case if you would use real money deposited with your own payment method but in this case the casino had every right to void your balance and close the account.

Is there anything else we can assist you with?

Yes you can delete my account on Casino Guru...

Ja Sie können meinen Account auf Casino Guru löschen...

Hello Autopsiexxl,

The complaint will be now closed together with your account here.

Best regards,

Nick