Elite24Bet Casino - 選手の退会が遅れました。

Waiting for over 2 weeks for a Pay-out from 2500eur lost way more ten that anount first Pay out was perfect in 7 working days butt now im waiting for more then 2 weeks to get the pay out several chats and e-mails and still no money

Dear Bradley2503,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i allready Made a withdraw before and it take About 7 workings days to get it in my bank account and there is no bonus involved i get the same answere every time that the bank had issues and that I Will take 2 days more

Thank you for your reply, Bradley2503. Could you please advise when exactly you made your last successful withdrawal? Have you opted for the same withdrawal method you used before?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

The last succesfull withdrawel was 04/08/2022.

I used the same account details and payment transfer.

After different attemps the casino added the funds to my casino account again so I had to try to withdrawel it. This part was succesfull so I have to wait now untill I get in on my bank account (after 19 days now)

payment has bin received case can be closed

Awesome news, Bradley2503. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.