Elite24Bet Casino - 選手の退場が遅れる。

Elitebet was my favorite bookmaker throughout calendar year 2022. I've been waiting since December 15th. for a payout (only part of my account balance). First technical problems were pretended, then promised to transfer the money by bank transfer: unfortunately nothing happened and there are no more answers. Too bad

Elitebet war das gesamte Kalenderjahr 2022 mein Lieblingsbuchmacher. Nun warte ich seit 15.12. auf eine Auszahlung (nur ein Teil meines Kontostandes). Zuerst wurden technische Probleme vorgeschoben, dann versprochen das Geld mittels Bankauszahlung zu überweisen: passiert ist leider nichts und Antworten gibt es auch keine mehr. Sehr schade

Hello DiePartei,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified since 04/26/2022

No bonus used

Deposit and withdrawals in the year also several times

Spoke to the casino several times about the pending payout:

First it was 5 working days, then there were problems with Skrill, then they allegedly tried to do it via bank transfer, all without success.

Verifiziert seit 26.04.2022

Keinen Bonus verwendet

Einzahlung und Auszahlungen in dem Jahr auch mehrmals

Mit dem Casino mehrmals wegen der offenen Auszahlung gesprochen:

Zuerst waren es 5 Werktage, dann gab es Probleme mit Skrill, dann wurde angeblich versucht es per Banküberweisung zu machen, alles ohne Erfolg.

Thank you DiePartei for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear DiePartei,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Elite24Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Elite24Bet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Yannick,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

The casino can reopen this complaint anytime and you will be notified about it by email.

In the meantime, I recommend that you contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It is a good licensing authority and has better options and tools to help players. Please let me know if you need any further help with submitting a complaint to MGA (stefan.m@casino.guru).

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Stefan, Casino.Guru