EuroMania Casino DE - プレーヤーのボーナスは入金されていません。

I deposited 15 euros with 50% bonus and 70 FREE SPINS. Unfortunately not credited.

Live chat only one bot available and support doesn't report at all.

Ich habe 15euro eingezahlt mit 50%Bonus und 70FREISPIELE. Wurde leider nicht gutgeschrieben.

Livechat nur ein Bot verfügbar und Support meldet such garnicht.

Dear nofskin1585,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit has not been credited to the casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I used the fourth deposit bonus. This included 50% and 70 FREE SPINS. Minimum deposit 10 euros. I deposited 15 euros, these were also credited to me. But not the 7.50 euros and neither are the free spins.

Ich habe den vierten Einzahlungsbonus genutzt. Dieser beinhaltete 50% und 70FREISPIELE. Mindest Einzahlung 10euro. Ich habe 15euro eingezahlt, diese wurden mir auch gutgeschrieben. Aber die 7.50euro nicht und die Freispiele ebenfalls nicht.

Thank you for your reply, nofskin1585. I apologize for the misunderstanding. Have you tried contacting the casino regarding the missing bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes, I have contacted the casino about this, via live chat and support. No answer let alone a reaction!!

Ja ich habe diesbezüglich das Casino Kontaktiert, per Live Chat und über den Support. Keine Antwort geschweige denn eine Reaktion!!

Could you please advise if the deposited amount has remained untouched?

No, it's not, but I still haven't gotten any feedback.

Nein ist er nicht, trotzdem habe ich bis heute keine Rückmeldung.

nofskin1585, I am sorry, but if you have lost the deposit that was supposed to activate the bonus, there is not much more we could do for you. We would really like to help, but it is impossible for us this time. I can only suggest if you experience such an issue next time you always stay away from spending your deposit before the problem is resolved.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.