Europa Casino - 選手の退会が遅れました。

Make two withdrawals, one for $50 and the other for $220. They haven't deposited it yet. They don't answer me in the live chat because they don't speak Spanish. By mail they don't tell me how I can verify my account, just in case they put that obstacle on me since the page doesn't show how to do it. Two days ago I did this action it can't be that it takes so long when in other casinos they deposit you at 10 minutes

Realice dos retiros uno de 50 dólares y otro de 220 . No me lo han depositado todavía .No me contestan en el chat en vivo porque no hablan español. Por mail no me dicen como hago para verificar mi cuenta por las dudas me pongan esa traba ya que en la página no figura como hacerlo. Hace dos días hice está ccion no puede ser que se demore tanto cuando en otros casinos te depositan a alos 10 minutos

Dear Marisa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawals, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Do I understand correctly that it was just 3 days ago at this point?

Looking forward to hearing from you.

Best regards,

Kristina

The 220 dollars have already been deposited to me. The other 50 did not but I guess because they were with another withdrawal method. I go. To cancel the withdrawal of 50 and do it again with neteller.

Los 220 dólares ya me los han depositado . Los otros 50 no pero supongo porque eran con otro método de retiro. Voy. A anular el retiro de 50 y volverlo a hacer con neteller.

My case has been solved. Thank you very much for your intervention.

Ya fue solucionado mi caso . Muchas gracias por su intervención

Awesome news, Marisa. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.