Explosino Casino - プレイヤーの撤退が遅れています。

hello thanks for your help, I have been waiting for a week for my winnings to be paid, I have contacted live support several times. their answer is always the same, we apologize for the inconvenience our department will reply as soon as possible

Dear Costy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Costy,

Please create two separate withdrawal requests.

This will help speed up processing.

Best Regards,

Explosino.

dear explosino I have been waiting for my withdrawal for 15 days if I now cancel the withdrawal it will take another 15 days before my withdrawal is processed I want to be paid now

Dear Costy,

Do I understand correctly that your preferred payment method is Bitcoin? Could you please advise how much is the disputed amount? Thank you very much in advance.

hi I have sent you screenshots to show you how long I have been waiting for my withdrawal the exact amount is 415 euros

I understand now. I have corrected the disputed amount since the complaint has been submitted with €40,015.

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank

hi nick explain to me how I should behave with explosino casino I have been waiting for my withdrawal for almost 20 days I have never seen such a thing thanks for your help kindly explain to me what I could do thanks

Hello Costy,

I'm Nick and I'll be in helping you in your issue from now on. I would like to ask Explosino Casino to join us and help us resolve the player's issue. I would recommend you to wait till the casino's answer and explanation.

ok thanks nick the only problem is that explosino casino is 20 days that I have a withdrawal pending and they do not pay thanks in advance for what you do for us players

Dear Costy,

We have started integration of a new crypto-processing recently. The process should be completed the next week. After updating the payment systems, the finance department will be able to process withdrawal requests a lot faster through new crypto-processing.

Best Regards,

Explosino.

thanks nick we hope this time is the right time, anyway I keep you updated. thank you very much you are number 1

Dear Explosino Casino,

Please let us know here when the new system will be available so the player will be able to withdraw. I would also like to ask Costy to let us know if there will be any update regarding the case.

hi nick explosino asked me to divide my withdrawal into two smaller ones they promised me that one would be escaped within the day but nothing never seen such a thing

now my withdrawal is two of 200 euros

Dear Costy,

"hi nick explosino asked me to divide my withdrawal into two smaller ones they promised me that one would be escaped within the day but nothing never seen such a thing"

The finance department asked you to try to create a withdrawal to the card or create two requests to Bitcoin.

There was no other information in the letter.

Best Regards,

Explosino.

dear explosino I created two withdrawals on a bitcoin wallet but now you want to pay me and a month I wait for my withdrawal

Dear Costy,

We apologize for such delays. The technical department is integrating new crypto-processing. Please expect payment.

Best Regards,

Explosino.

dear explosino you have been integrating the new cryto system for two weeks, I hope this system works well since you have been saying the same things for a month

dear explosino two more days have passed and I still don't get paid. I would like to ask if it is possible to withdraw by international bank transfer

caro explosino sono passati altri due giorni e ancora non vengo pagato. vorrei chiedere se e possibile prelevare con bonifico internazionale

hi nick i asked for your help after repeated reports explosino casino still does not pay my withdrawal in many years that i play at online casinos i have never seen such a thing a casino that cannot pay a win of 400 euros has never seen A thing like that

Dear Exlopsino Casino,

I would like to ask you to specify when could the player expect the payment. The player is already waiting for weeks for his winnings and without any specific date it may be very frustrating. Please also not that if there won't be any progress regarding the complaint, it will be closed as unresolved which may affect the casino's rating.

thanks nick in my opinion explosino casino and bad casino i have never seen such a thing

thanks nick the first withdrawal finally arrived after 2 months now we are waiting for the second

Dear Nikolas,

The last withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Dear Costy,

I'm glad to hear that a payment arrived. Please let us know when you receive all your withdrawals so we can close the issue.

thanks for everything nick the payments have been credited you can close

Thank you for informing us that the payment has arrived. I'm really glad that the issue was resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru