Explosino Casino - プレイヤーの撤退が遅れています。

Dear Costy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We know already from your previous complaint (here) that you've received successful payments from this casino in the past, could you confirm it, please? Which payment method you have opted for to receive your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Costy, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Costy,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Explosino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Explosino Casino team, could you please state the reason why the player's withdrawal has not yet been processed and when can they expect the payment?

Thank you in advance for providing the information.

thanks branislav for your help

Dear Costy,

The withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Dear Costy,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

thanks you are number one the payment has arrived thanks again

Thank you, Costy, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you very much, Explosino Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru