Extra Vegas Casino - プレイヤーのアカウントが閉鎖されました。

Hello, I have closed my account at this casino and the other two from the same house: Winward and Winnerama.

We hope this email finds you well.

After a full review of your account activity, the management team has decided to terminate our business relationship and permanently close your Winward Casino account, in accordance with the following rule in our Terms and Conditions:

«2.6.4. The Company reserves the right to cancel the User's Account for any reason, at any time, without prior notice. "

Please note that this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future projects.

Hola,me han cerrado la cuenta de este casino y la de los otros dos de la misma casa:Winward y Winnerama.

Esperamos que este correo electrónico lo encuentre bien.

Después de una revisión completa de la actividad de su cuenta, el equipo de administración ha decidido poner fin a nuestra relación comercial y cerrar permanentemente su cuenta de Winward Casino, de acuerdo con la siguiente regla en nuestros Términos y condiciones:

«2.6.4. La Compañía se reserva el derecho de cancelar la Cuenta del Usuario por cualquier motivo, en cualquier momento, sin previo aviso ".

Tenga en cuenta que esta decisión es definitiva e irrevocable. Gracias por su comprensión en este asunto.

Le deseamos la mejor de las suertes en proyectos futuros.

Dear Zeusino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have requested your account to be closed with Extra Vegas Casino? Was it closed already? What reason you have stated to close the account?

Could you please forward emails from other two casinos? My email address is petronela.k@casino.guru. Have you had any active balance in those two casinos?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Hello Petronela, the fact is that I opened 3 accounts in different casinos of the same house: Winward, Extra Vegas and Winnarama, they closed the 3 of me having previously asked if there was a problem with that."

Additional comments from the player:

"Hola Petronela,el caso es que abrí 3 cuentas en distintos casinos de la misma casa:Winward,Extra Vegas y Winnarama,me cerraron la 3 habiendo antes preguntado si había algún problema con eso."

Thank you very much for your reply. What reason you have stated to close the account?

Have you had any active balance in those casino accounts or have you been advised about any refunds of your deposits?

This is the answer they gave me:

"After a full review of your account activity, the management team has decided to terminate our business relationship and permanently close your Winward Casino account, in accordance with the following rule in our Terms and Conditions:

«2.6.4. The Company reserves the right to cancel the User's Account for any reason, at any time, without prior notice. "

Please note that this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish him the best of luck in future projects. "

Esta es la respuesta que me dieron:

"Después de una revisión completa de la actividad de su cuenta, el equipo de administración ha decidido poner fin a nuestra relación comercial y cerrar permanentemente su cuenta de Winward Casino, de acuerdo con la siguiente regla en nuestros Términos y condiciones:

«2.6.4. La Compañía se reserva el derecho de cancelar la Cuenta del Usuario por cualquier motivo, en cualquier momento, sin previo aviso ".

Tenga en cuenta que esta decisión es definitiva e irrevocable. Gracias por su comprensión en este asunto.

Le deseamos la mejor de las suertes en proyectos futuros."

I’m very sorry, Zeusino, but your case is still unclear to me. Could you please specify which account you have requested to be closed? Was it the one with Extra Vegas Casino?

Dear Zeusino,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.