Fight Club Casino - 賞金の出金が遅延しています。

Hello, I applied for a payout on July 3rd, 2023, but the payout is pending until today. In the chat, I'm just told again and again that they need more time to carry out the payment.

Hallo ich habe am 3.7.23 eine Auszahlung beantragt jedoch ist die Auszahlung bis heute auf pendig. Im Chat wird mir immer wieder nur mitgeteilt das sie mehr Zeit brauchen um die Auszahlung durchzuführen.

Dear John_123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino site says that withdrawals are processed within 24 hours and I've been waiting in the chat for 2 days and I always get the same answers that I should wait

In der Casino Seite steht dass Auszahlungen innerhalb 24 Stunden bearbeitet werden und ich warte seit 2 Tagen im Chat bekomme ich immer dieselben Antworten dass ich noch warten soll

The payout has arrived despite a long wait

Die Auszahlung ist angekommen trotz langer wartezeit

Dear John_123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru