LOB bet Casino - 一般ディスカッション

Good morning

I'm trying to withdraw my money and I can't because they say I don't have the account verified but I've done the whole procedure and nobody answer me

can you help please

Bom dia

Estou a tentar levantar o meu dinheiro e não consigo pois dizem que não tenho a conta verificada mas ja fiz todo o procedimento e ninguém me responde

podem ajudar sff

can you help please

podem ajudar sff

Good morning

I have already registered my elements and my account is not yet verified

Can you help please

What do you need more?

I'm trying to get in touch with you in the chat without success

Thanks

Bom dia 

Ja registei os meus elementos e a minha conta ainda não está verificada 

Podem ajudar por favor 

O que necessitam mais ?

Estou a tentar entrar em contacto com voces no chat sem sucesso

Obrigado

Hello there!

It's good you come here and showed us your issue.

The way I see it, you are only warned about the payment method. According to the printscreen, it does not say your account isn't verified now.

It only says you are supposed to use the same payment option used for the deposit. For example, if you deposited by Skrill, for the withdrawal you must pick the Skrill option as well.

I guess it is worth a try. Do that, then let us know how it went, ok?

Good morning

Thanks for the reply, but withdrawal option via skrill is not available and how can i verify my account is still not verified and no one responds

Thanks

Bom dia

Obrigado pela resposta , mas opção de levantamento via skrill não está disponivel e como pode verificar a minha conta ainda não está verificada e ninguém responde

Obrigado

Hello.

I see now.

I mean have you received a confirmation your account has been successfully verified? If not, I fear you can't do that you your own now.

I would check the terms and conditions, or T&C, to find more information about how the verification process works in this casino.

Additionally, I would try the "online help" page:

Can you do that? Come back and let me know how far you got yourself, please.

Did you find a solution ?

I have the same issue with Lobbet

I cant withdraw my money because I cant verify my account

in the verification there’s only Montenegro or Serbia options

Hello!

May I know under which country did you register your casino account? I'm trying to find out the cause of this situation.

Surely you asked the casino, didn't you? How did they explain, please?

Hello thank you for your attention, I registered my account on Lobbet as a Moroccan, as it was the available at the time. However, I have been facing difficulties with verifying my account. When I contacted the support team, they advised me to send my documents via email for verification. Despite my multiple attempts, I have not received any response from them yet.

I’ll keep trying to contact them and get my account verified but I kinda want reassurance that if I got verified the Skrill option will be available to withdraw, because thats the only way I can get my money

So for the moment, it sounds more like a technical issue to me. You know, I got a bit worried when you wrote only Montenegro or Serbia options are available to pass the verification. Luckily the casino offered an alternative.

When did you send those documents, please? Trying to get the full picture of the process you're undertaking now. 🤔

As goes for the payment option usually the casinos prefer the same option for deposit and withdrawal, sadly it's subject to change based on the options available for the current moment. I would ask the support or chat agent strictly about that. Just to be prepared.

What do you think?