Playoj にデポジットがありません

I made 2 deposits through kickers on playoj. I have been a member for sometime. The deposits where taken via PayPal and money withdrawn from my account but not credited into my playoj account. I contacted them via email several times and had no reply. Went trough paypal dispute centre but they state my claims been refused.

Hi, are you referring to the PlayOJO casino? Since you have already contacted the Paypal center, why were your claims refused ? I have a hunch that it's more a problem on the payment provider side than on the casino side, since Paypal support told you that the funds were refused. 

How long has your situation been going on ?