レイジングブルカジノが出金リクエストを支払わない

I originally requested my withdraw by wire transfer on 7/8/2023. After waiting and contacting customer service chat, my request was denied because I refused to provide a copy of my bank statement as requested by the representative on chat. I then requested again on 7/20/2023 to and provided all required information requested at that time. On 8/4/2023 I chatted with Edward who said my withdraw should be approved soon and said to check back on 8/7/2023. On 8/8/2023 I chatted with Roseanna Crowe who said that my request was not approved because they had too many withdraw requests and needed my information again. I provided my name, email, bitcoin address, and a copy of a utility bill at that time. On 8/15/23 I chatted with Ronald Grant asking about my withdraw request. He said I needed to cancel the request and re-request as a wire transfer. I am getting nowhere. Anyone have any suggestions? Withdraw is for a large amount.

Update, their phone number does not work and I get no response from email support. Just "chatted" with Sharon Aniston, yet another person on their chat and she apologized and told me she would escalate this for payment and to check back in 24-48 hours. I have been told that twice before.

Things to note: you first requested a wire transfer which was denied and was asked to complete KYC, then you requested a BTC withdrawal, I'm don't know about T&C of that specific casino but normally you must withdraw using the same method you used for deposit.

It seems to me there were a series of misunderstandings on both sides: you refused to share a bank statement, which is necessary to complete KYC procedures, specially with wire transfers, this probably made alarms set off in the casino because we as users must always cooperate during KYC procedures, also the casino told you to request a withdrawal, instead of enforcing verification before a new withdrawal was possible.

By the moment just share the documents the casino needs to verify your account, have in mind this is done by nearly all casinos, I have verified dozens of accounts across many casinos, some take a couple working days, others take several weeks, but it's a normal procedure (I hate it tho). When your documents get checked they will complete your withdrawal, if the withdrawal is not completed even after you get verified you can file a complaint, give them at least 2 weeks before doing so. Good luck!

ive put over 40k on this site ive never withdrawaled anything i play for fun, i play the free spins free chips ect ect. i play win a little on the free chips and free spins that are 15x playthrough i actually won 1 time nearly 900 in 1 hour on a free chip they took all 900$ for the w.e the fuck they said left me with 30$ lol, i wouldnt play on this shit site its a scam has been since day 1 i just play for fun though.

Hi, since you described your experience, thank you for it.

Speaking of the free chip, wasn't there a maximum cashout mentioned with this bonus ? Most of the time these bonuses have it and that's why the 900 you loaded could have been taken away from you. 

However, what did the casino say to you as a reason to cap your winnings from the free chip ?