彼らは私にお金を払わなかった

Hello, good morning, I want to withdraw money that I win and the RICHY slot casino won't let me do it

Hola buenos dias, quiero hacer el retiro de un dinero el cual gane y el casino RICHY slot no me deja hacerlo

I have a screenshot of the amount won and also the message they give me

tengo captura de pantalla del monto ganado y también del mensaje que me ponen

Hello!

Do you have any idea what seems to be the problem? Have you passed the account verification ever before in this casino? Speaking of which, I couldn't find the casino, share the link, please.

Anyway, the screenshot you mentioned sounds good - but we could use English here, so I hope it is in English. otherwise, I won't understand.