Cbetは私のお金を取っています

Hello

A few weeks ago I opened an account on Cbet

Deposit 200 usd

They barely let me make 2 bets of 50

After that I couldn't bet 5 usd on any bet

I want to withdraw and they tell me that I have to bet 100 usd?

I don't know if they are charging me or what?

How do I bet if they don't let me

Please help me with this case because I can't find a solution

Thank you very much for letting me express myself

Monica

Hola

Hace unas semanas abri una cuenta en Cbet

Deposite 200 usd

Me dejaron a duras apenas hacer 2 apuestas de 50

Despues de eso no pude apostar ni 5 usd en ninguna apuesta

Quiero retirar y me dicen que tengo que apostar 100 usd?

No se si me estan cargando o que?

Como hago para apostar si no me dejan

Por favor, ayudenme con este caso porque no le encuentro solucion

Muchisimas gracias por dejar expresarme

Monica

Hi Monica,

please, try to describe it in more detail. When you deposited 200, have you played with all the money lot? It sounds to me that you made only 2x bet of 50 and then hey restricted your account somehow so you can't bet more than 5 now? If this is the case, it sounds to me that they didn't like your high bets so they restricted the account, but they also have a rule that says you need to wager your deposit before you're allowed to withdraw it (this is actually a standard anti money laundering rule).

Hello Daniel

Thank you first for being interested in the case.

First register the account as it should be and received the ok from the CBET house

Then I made a deposit of 100, I played two bets of 50 (if 50 is a high limit, seriously, let's close the house)

Then I deposited 100 again because my intention is always to continue playing and I had no more balance (if I did not want to, I would not make a deposit, incredible that I have to explain it like that but the cbet house and its behavior forces me)

When I want these last 100 usd, the limitation poster already appears

So like any human being, I came to the conclusion that they were not going to let me play anymore

So I try to get my money, the 200 and the profits and they won't let me

I speak by chat and they tell me, please, play 100 more to be able to withdraw

I said, perfect, no problem, I try again, and it won't let me !! .... I go to major leagues, italy, germany, spain, england .... and it won't let me !!

So what is the output I have? leave the money there and I lose out?

It's a shame what CBet is doing !!

I hope you contact me immediately to solve this problem

And hopefully from here they can give me a hand

From now on, very grateful !!

Greetings

Hola Daniel

Primero gracias por interesarte en el caso

Primero registre la cuenta como deber ser y recibi el ok de la casa CBET

Despues hice un deposito de 100, jugue dos apuestas de 50 (si 50 es un limite alto, en serio, cerremos la casa)

Luego volvi a depositar 100 porque mi intencion siempre es seguir jugando y no tenia mas saldo (si no quisiera, no haria un deposito, increible que tenga que explicarlo asi pero la casa cbet y su comportamiento me obliga)

Cuando quiero estos ultimos 100 usd, ya me aparece el cartel de limitacion

Entonces como cualquier ser humano, saque la conclusion de que no me iban a dejar jugar mas

Entonces trato de sacar mi dinero, los 200 y las ganancias y no me dejan

Hablo por chat y me dicen, por favor, juegue 100 mas para poder retirar

Dije, perfecto no hay problema, vuelvo a probar, y no me deja!!.... voy a ligas mas importantes, italia, alemania, españa, inglaterra.... y no me deja!!

Entonces, cual es la salida que tengo?? dejarles el dinero ahi y yo salir perdiendo??

Es una verguenza lo que esta haciendo CBet !!

Espero se comuniquen inmediatamente conmigo para solucionar este problema

Y ojala desde aca me puedan dar una mano

Desde ya, muy agradecida!!

Saludos

You mentioned the major league, Italian etc. So are you talking about sports betting? Unfortunately we're no experts for this. Anyway, I think they want you to wager it due to the deposit wagering requirements, on the other hand, you deposited the money when certain conditions were set and then they changed the rules when you already had your money there so they should simply let you withdraw it and close your account.

I understand that you're not interested in playing there anymore.

Sure, they should let me get everything out, but they reject me

The CBET guys are thieves because they won't let me gamble and they won't let me get the money

I would love to know if someone of them reads these messages or if someone can reach them because this situation is unfortunate

If you can help me, I would greatly appreciate it.

Cbet has as much bets as CASINO, maybe you have some contact that can help me

Thank you!!

Claro, deberian dejarme sacar todo, pero me lo rechazan

Los de CBET son unos ladrones porque no me dejan apostar y tampoco me dejan sacar el dinero

Me encantaria saber si alguien de ellos lee estos mensajes o si alguien puede llegar a ellos porque es lamentable esta situacion

Si me puedes ayudar, te lo agradeceria enormemente

Cbet tiene tanto apuestas como CASINO, quizas tengas algun contacto que pueda ayudarme

Muchas gracias!!

You can submit a complaint on our website. The our specialists will take a look at your case and most probably will try to contact the casino. You can submit it here. We also have a Spanish version of the form:

https://casino.guru/complaints/create

There is no way then that you can give me a hand?

I keep talking on Cbet chat and it is useless, every day a new person, I always have to tell the same thing and I always end up without any help

Thanks

No hay forma entonces de que me puedan dar una mano?

Sigo hablando por chat en Cbet y es inservible, todos los dias una persona nueva, tengo que contar siempre lo mismo y siempre termino sin ayuda alguna

Gracias

Yes, we can give you a hand when you submit the complaint. Our team will collect all data and probably try to contact the casino. I don't have contact details to their representatives so there's not much I can personally do.

I just found out that we already dealt with some complaints against the casino and they've always been resolved. The casino also reacted to the complaints on our website so that's definitely a good sign.

https://casino.guru/cbet-casino-review#tab=js-tab-reputation

What good news, I hope you can help me

I just chatted with the CBET folks and it's unfortunate, they force me to play multiple bets only

Incredible that they are so scammers, they want me to lose all my money playing like this

I hope you can help me

Thanks again!!

Greetings

Que buena noticia, ojala puedan ayudarme

Acabo de hablar por chat con la gente de CBET y es lamentable, me obligan a jugar multiple bets solamente

Increible que sean tan estafadores, quieren que pierda todo mi dinero jugando asi

Espero puedan ayudarme

Gracias nuevamente!!

Saludos

I already advised you twice to submit a complaint and I also told you that if your complaint is regarding sports betting, you need to use a different mediator for it, since we're focused exclusively on online casinos. I don't really know what else to say.

They were able to help my husband with this same house with a sports betting issue, with a retreat issue in the same house, Cbet.

In fact people from Cbet intervened on the subject and wrote on this site

I thought that they could, that it hurts

Greetings

A mi esposo lo pudieron ayudar con esta misma casa con un tema de apuestas deportivas, con un tema de un retiro en la misma casa, Cbet.

De hecho gente de Cbet intervino en el tema y escribio en este sitio

Pense que podian, que lastima

Saludos

It was last year for the month of June approximately

Fue el año pasado por el mes de Junio aproximadamente

Solved

Solucionado

So did they allow you to withdraw all the money from your casino account?

Hello everyone.

I too had problems with Cbet company.

In addition to the approximately €3600 that I had won by betting on various sports, there were no problems.

Yesterday, after having bet €10 on a draw between an Italian Serie A team, they blocked me from accessing my account.

By emailing the department, I reported what happened to what had happened to me.

Their response was: "I am sorry to inform you that your player account has been deactivated and this decision has been made by the management of Cbet.

Our security system detected an anomaly and your account was automatically blocked permanently.

You will no longer be able to play on our platform or open a new account.

We thank you for your understanding."

Without listing anything or even giving me a logical explanation, nothing else was mentioned, also because they can't blame me, inventing non-existent things, or considering me a bad player, as I have always bet seriously and cleanly, until proven otherwise.

Now I would like to know, if they don't answer me in the next few days, who should I contact for the return of the funds that are blocked on their platform?

Their License is: CURACAO. AK GLOBAL NV holds the gaming license # 365 / JAZ accreditation GLH-OCCHKTW0702102019 issued by the government of CURACAO .

However updated the information, because currently it also accepts players from Italy.

Do I try to open the complaint both on your site: casinoguruit.com/ and submit it by writing to "reclami@curacao-egaming.com" ?

Thank you very much, I look forward to help and answers ...

Salve a tutti.

Anch'io ho avuto problemi con l'azienda Cbet.

Oltre ai 3600€ circa che avevo vinto scommettendo su diversi Sport, non ci sono stati problemi.

Ieri, dopo aver scommesso 10€ sul pareggio di una squadra Italiana di Serie A, mi hanno bloccato l'accesso al mio account.

Contattando via email il dipartimento, ho riportato quanto accaduto su ciò che mi era successo.

La loro risposta è stata: "Mi dispiace informarla che il suo conto giocatore è stato disattivato e questa decisione è stata presa dalla direzione di Cbet.

Il nostro sistema di sicurezza ha rilevato un'anomalia e il suo conto è stato automaticamente bloccato in modo permanente.

Non potrà più giocare sulla nostra piattaforma né aprire un nuovo conto.

La ringraziamo per la sua comprensione".

Senza elencarmi nulla né tantomeno darmi una spiegazione logica, non è stato menzionato nient'altro, anche perché non possono incolparmi, inventandosi cose inesistenti, o reputandomi un cattivo giocatore, in quanto ho scommesso sempre in modo serio e pulito, fino a prova contraria.

Ora vorrei sapere, se in caso non mi risponderanno nei prossimi giorni, a chi dovrei rivolgermi per la restituzione dei fondi che sono bloccati sulla loro piattaforma?

La loro Licenza è: CURACAO. AK GLOBAL N.V. holds the gaming license # 365 / JAZ accreditation GLH-OCCHKTW0702102019 issued by the government of CURACAO.

Comunque aggiornate le informazioni, perché attualmente accetta anche giocatori dall'Italia.

Provo ad aprire il reclamo sia sul vostro sito: casinoguruit.com/ che presentarlo scrivendo a "reclami@curacao-egaming.com" ?

Grazie mille, attendo aiuti e risposte...

Hello there.

Frankly, we do not deal with sports betting, because we feel a lack of expertise in this field. I'm sorry to say that, but we are not most likely able to help you.

Instead, I would suggest visiting these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

After that, you should consider contacting the licensing authority, but I'd not hope for direct support from their side.

🤞 I wish you happy ending!

Thank you. May I ask if their license is still valid or expired? There are concerns about the validity of the license in question, as through my research I have found several concerns about it. Despite my attempts to obtain information through the live chat contact, I have been met with evasive or confidential information. May I know if it is possible to acquire more information on this?

Thanks again

Grazie. Posso chiederle se la loro licenza è ancora valida o scaduta? Vi sono preoccupazioni riguardo alla validità della licenza in questione, poiché attraverso la mia ricerca ho riscontrato diverse perplessità al riguardo. Nonostante i miei tentativi di ottenere informazioni tramite il contatto in live chat, mi sono visto rispondere con evasività o informazioni riservate. Potrei sapere se è possibile acquisire maggiori informazioni in merito?

Grazie ancora

Hello,

according to the license validator, it is valid. You can check that on your own, by clicking this logo on the casino website:

I would guess that the chat operator was not quite confident about how the license works, it's not that easy though🙂.

Let me know how it goes! 🤞🌟

They kept me from withdrawing by not sending the verification SMS to my phone. Tried other phone numbers, tried their support for weeks. They never help or give an accurate ETA. I am never going back to C-Bet.