Fresh Casino - プレーヤーの入金はカジノ アカウントに入金されませんでした。

hi,

I deposit amount in Fresh Casino 40000 INR through Paytm UPI ID.

But My Amount not credit to my Wallet .And they also did not return my money to my bank account. It's Been 3 days i am continue follow Up to Casino But No Positive Response come

I Also Talk to Bank they are saying your amount is debit to correct UPI ID.

Please help me to return my money

Rgeards,

Jitender Kumar

Dear jitendyadav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you've already done. Bear in mind that locating your transaction and clearing it manually is a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

thanks for this information now this information give me lots of relief

Thanks for your comment, jitendyadav. I will set the timer for an additional 17 days to allow the casino one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience.

Dear jitendyadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.