Galaxy Spins Casino - 自己排除のリクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

I have made numerous requests by email to close and block my account as i have a gambling addiction. I can provide evidence via the emails i have sent to them explaining the problem and receiving no response. They have continued to allow me to play and i am now desperate. Please help me to get this account closed. I dont have much hope of refund but if you can help i would be so grateful.

Hello merrybabe88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxy Spins Casino. Please allow me to ask you a few more question before we would move forward.

• When was the first time you requested for self-exclusion from the casino?
• Did you ever receive any response from them?
• How much did you deposit since your initial request?

Please forward the self-exclusion request to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick