Gambols Casino - プレーヤーの預金は到着しませんでした。

Hello,many months ago I sent 35.00 in bitcoin to this site.As of today they still never got it.Coinbase rep said they got it.So I've been trying to find it.Not sure who is full of S$#@ but I beleave coinbase.I have a copy of the transaction still.So until my dep shows I don't trust this site.When it happens to you.Just remember I told you so. I do not recommend this site to anyone not even your dog or cat or even a chicken or a cow. They're Crooks as far as I'm concerned

Hello cobra562,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gambols Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Was it your first ever deposit into the casino? Did you make any deposit since then? When did you forward the payment confirmation to the casino? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has never been verified as this was my first attempt to deposit as a new player. I deposited with Bitcoin from my coinbase account. Casino says it never showed. Coinbase said it did show on their side and they accepted it. Coinbase told me to take it up with the casino. I have but only if you live chat as they have no contact phone number that I can find. This was my first deposit no verification or documents are needed unless I have to cash out which I never was able to do cuz I haven't played yet. I just want my $35 back or to show on the casino site with my bonus. But doesn't seem like that's ever going to happen

Hello cobra562,

Can you please forward the payment confirmation and your communication with the casino to nikolas.b@casino.guru?

Sent the bitcoin info showing i sent it.But they say never got it

Thank you cobra562 for the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello cobra562,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Gambols Casino to join the conversation and participate in the resolution of this complaint.

Dear Gambols Casino,

Can you please provide an update on the status of the player's deposit?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cobra562,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I recommend you file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/), using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. However, please note the casino's license is unverifiable, which means that the casino may operate without any valid gaming license and in that case, the regulator will not help you with the issue.

If there is any progress with your issue or you need help, please let me know at tomas.k@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Tomas