Gamebet Casino - プレイヤーが自分の資金にアクセスするのに苦労しています。

Hello, I am just wondering if you can help me in this matter or if you can give me any advice you can do. Gamebet has now closed, I can not access my account anymore, and I still have 4000€ in it. They used to be licenced by MGA, I contacted them and they revoked their licence but I never got their help to get my money back. Then gamebet worked without a licence, and now when they closed I noticed that the group that runs that betting site, named Radon B.V. simply opened a new site named Vbet, and now the same guys have a new betting site, where players can register and deposit their money, while risking that the same thing happens as it did with gamebet, since they are the people that did this. And I am wondering if there is anything that you can help me with in this matter to force them to pay out my money from gamebet, or transfer it to Vbet. thank you very much for your help

Dear Matej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Have you, by any chance, saved any screenshots of your active balance or requested withdrawal?

Ideally, please forward any relevant communication along with supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hello, of course I will send everything I have to your email. I have screenshots of my account, my data. everything. I think I logged in a few months ago before it stopped working

Thank you very much, Matej, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello matej,

I looked at your complaint and will do my best to help you. I would like to invite Gamebet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

The problem is that they never answered any of my emails, only live support was working and they did absolutely nothing to help. After MGA revoked their licence they were operating without a licence, still accepting new players and working normally just not paying out withdrawals. Now they closed the site, and the owners Radon B.V. now have Vbet as well, and who knows if they will not do the same to players at Vbet. I demand that my money is payed out, either by gamebet, or if it is not working they by Vbet, the money can be transfered from my account with gamebet to Vbet and I will withdraw with them, since it is owned by the same people as you can see in their terms and on their site, Radon B.V.

We would like to ask the Gamebet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They will simply not respond and if it goes under unresolved it does not help me a bit to get my 4000€ back. The problem here is that the same people that own Gamebet, now run Vbet, which is a bigger betting site that is still operational, where players can still bet and register. If the same people run it, with the same site layout, same odds and same casino games then why is it not possible that Vbet is responsible for this problem. Why cant my funds be transfered from gamebet to Vbet since gamebet is not working anymore and nobody is responding to emails. And who is to say the owners do not do the same here with Vbet and steall the money from players here as well ??

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.