Gana777 Casino MX - プレイヤーの撤退が妨害されました。

When I tried to withdraw my winnings, it gave me an error message. I then contacted customer service and they told me that I needed to make a deposit of 200 in order to withdraw my winnings. When I did, they didn't release the funds. I asked again and they said I needed to play the amount I deposited to be able to withdraw. In the end, they never released my winnings; I just kept losing them because I wasn't winning anymore. The difference was always 200, it never changed. Honestly, this is the worst casino you could find. They don't follow through and just take your money. They put up all sorts of obstacles and you'll never get your winnings.

Cuando quise retirar mis ganancias me mandó a error y después me contacte a servicio al cliente y me dijeron que tenía que realizar un depósito de 200 para así poder retirar mis ganancias y cuando lo hize no me las liberaron y pregunté y me dijeron que tenía que jugar la cantidad que deposite para poder retirar y al final de cuentas no me lo libero solo perdía mis ganancias por qué ya no ganaba y siempre la diferencia fue de 200 nunca cambio la verdad es el peor casino que pueden encontrar no cumplen y solo te quitan tu dinero ponen puras trabas y jamás te darán tus ganancias

Dear Ldag,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gana777 Casino MX.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino didn't allow you to request a withdrawal even after you wagered your deposited Mex$200?
• What is currently your balance in the casino you wish to withdraw?
• Have you completed account verification in the casino?
• Have you made previous deposits in the casino or was this your first one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ldag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.