Garilla Casino - 選手の退場が遅れる。

In the casino, the rules indicate that the payment is processed within 24 hours, this time has already passed, I wrote to support and they said they will ask to speed up the withdrawal, and so no one moves and does not withdraw even after 24 hours as indicated in the rules

В казино в правилах указано выплата обрабатывается 24 часа, это время уже прошло я написал в поддержку сказали попросят ускорить вывод и так ни кто и не шевелится и не выводят даже спустя 24 часа как указано в правилах

Hello nikolajromancev9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Garilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear nikolajromancev9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.