Genie Riches Casino - プレイヤーのアカウントは勝利後に閉鎖されました。

Opened the account yesterday, won £1100

Woke up this morning and they have blocked my account

I hanvt recieved the the withdrawal

Theres no telephone number only a live chat which i mo help at all

Dear Obrien3132,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without a bonus?

Did you receive any emails from the casino after your account was blocked? If so, please forward them to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.

Have you submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika