GenieJackpot Casino - プレイヤーは KYC プロセスに懸念を抱いています。

I tried to communicate that I couldn’t properly fill out the KYC section, but the support was of no help at all.

Also, I haven't been able to reach the VIP manager for more than five days.

Since this is a new casino, I have nothing but distrust.

Kycの欄が上手く記入できない事を伝えても全くサポートが役にたたない

またVIPマネージャも５日以上連絡がつかない

新規カジノなので不信感しかありません

Hello hirokann0525,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GenieJackpot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick