Giant Wins Casino - 確認後、プレイヤーのアカウントはロックされました。

I am a new member they verified my account then locked it and have cancelled my withdrawal twice I received an email saying my account had been verified and I could withdraw from my account and they cancelled my order and said I have to contact customer service again Iam total disbelief of how anyone can play here and how it’s got a high trust rating I’ve never had this problem with any other casino before Iam disabled and am finding the whole experience very disappointing

Hello simon74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Giant Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear simon74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Case has been resolved and payment received thanks for your help

Dear simon74,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru