Golddino Casino - プレーヤーが出金の遅れを報告しました。

I was fortunate enough to win with a no-deposit bonus, so I followed instructions to deposit 20€ and then made a withdrawal request.

Despite it clearly stating that withdrawals through Jeton are processed within 24 hours, my withdrawal wasn't processed after 24 hours.

I was told in chat that it would be 24 to 48 hours, which contradicts their previous statement.

When I asked about their working hours in chat, they responded vaguely 'in the morning', and when I asked which country's morning, they evaded my question.

It feels like they're deliberately avoiding the issue.

入金不要ボーナスで運良く勝つことが出来たので、言われた通り20€入金後出金申請。

Jetonでの出金は24時間と明記しているのにも関わらず24時間経っても出金されず。

チャットでは24時間から48時間と言われ矛盾してる。

チャットで出勤の時間を尋ねると午前中とだけ言って、どこの国の午前中なのか？と尋ねると、はぐらかされる。

逃げる気満々としか言いようがない。

Dear bakantok, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

The withdrawal procedure was completed in about 46 hours, so please close this claim.

thank you very much.

appreciate.

約46時間で出金手続き完了しましたので、このクレームを閉じてください。

ありがとうございました。

感謝します。

The withdrawal procedure was completed in about 46 hours, so please close this claim.

thank you very much.

appreciate.

約46時間で出金手続き完了しましたので、このクレームを閉じてください。

ありがとうございました。

感謝します。

Dear bakantok,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru