Golden Lady Casino - プレイヤーの撤退は遅れています。

I have been waiting for my winnings since March 21st, 2022. The casino keeps promising to pay but I never get pay. I am able to chat with them, but they don’t reply to my emails. I’ve contacted them many times and they always say the same the . They owe me $2004 bucks.

Dear Jojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I have 4 pending withdrawals

25-03-2022 07:52:06 AM 127366 Payout Requested

Generic

$775

23-03-2022 10:42:23 PM 127099 Payout

Requested

Generic

$529

23-03-2022 11:43:24 AM 126975

Payout Requested

Generic

$500

21-03-2022 09:53:54 PM 126604 Payout

Payout Requested

Generic

$200

They keep saying the delay is with their wallet partner. I have almost every chat conversation screen shots.

Thank you very much, Jojo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you so much. Hoping it gets resolved ❤️

Hello Jojo,

I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.