Golden Lady Casino - プレイヤーの賞金は入金されませんでした。

Their games don't give you credit for your winnings, so you LOSE no matter what @ this casino. I noticed my balance was getting lower when it should have been doing the opposite an increasing, that's when I started noticing that there were spins that I should be winning but was getting $0.00 instead. I first reported this issue over 4-5 days ago and then again yesterday, still nothing has been done about being fair and resolving this issue. Theirs actually no telling how much money was actually taken from me but I put $184.00 because my deposits totaled up to that. I feel that they should refund or credit me @ least that since their games are obviously very, very unfair. I have screenshots also to show.

Dear Victoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their help, but, before we do so, please could you tell me if you are able to reach your game history (if yes, please forward it to kristina.s@casino.guru).

Additionally, have you tried contacting the casino regarding this issue? What was their standpoint?

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Victoria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.