Golden Lady Casino - 選手の退会が遅れました。

Yes, you have read this right. I have an outstanding withdrawal of £800 since July last year.

I spent ages last year trying to get this payout without success. I've decided to try not to let them get away with it, hence my message on here. I used chat on the site yesterday but was fed the same info as last year, they will pass it onto the finance department. The payout is marked as 'requested' and has been this way since first requested.

Any help will beuch appreciated.

Dear 2squirrel2,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for more than one year.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than 13 months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Many thanks for your help, much appreciated.

I have requested payment to my bitcoin account and continually provided my bitcoin address on each communication with them.

The payout is still showing in my account and has not been processed. I could still reverse the payout if I wanted to, but I will not be doing this.

I have also emailed them to chase payment again.

Hopefully we can get a successful result and place a resolved on this.

Thank you very much, 2squirrel2, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear 2squirrel2,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Golden Lady Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Golden Lady Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Update.

Many thanks for your ongoing support. Throughout this time I have also been chasing them to process my payout of £800. I am still awaiting a response to my emails, and the communications on chat promise a response and payout, but as of yet the money has still not been paid. I have taken photo evidence of each chat conversation I have had with them.

I am hoping I can provide a positive outcome soon. I'm sure Golden Lady Casino would prefer a little positive feedback than negative reviews and complaints.

Dear 2squirrel2,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint 'unresolved' in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas