Golden Lady Casino - 選手の退場が遅れる。

So I have practically waited 2 months and not been paid I bug them everyday and I always get the same response it’ll be ASAP or your next in queue or they will escalate it ITS THE SAME THING EVERYDAY AND STILL HAVENT RECEIVED MY PAYMENT

Hello Candie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was a free chip and the playthrough was ridiculous and I spent a lot of time making it through then I had to deposit $25 to even get it… well try to get it still waiting

I blow them up EVERYDAY to get the same response and no action

Hello Candie,

And is your account verified? If yes, since when exactly?

I’ve had it since sept I believe

Thank you Candie for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you very much

ive been blowing them up everyday and I still in queue and they say they’ve escalated it or made it a priority I was supposed to already have it this week all I want is my $8 is that to much to ask? Must obviously be for them!!! I want something done

Hello Candie,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Golden Lady Casino to join the conversation and participate in the resolution of this complaint.

Dear Golden Lady Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Yes…. Because I would like to know why I haven’t received it as well…? It’s always a priority and been escalated and in the queue.. I mean it’s $80… and it’s getting now to where nobody will even answer me about it… I deposited $25 so I could receive my winnings..

This is the stuff I get told everyday the other are above

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They’re not going to reply and still feeding me a bunch of bull crap I swear NOBODY needs to play at this casino

Dear Candie,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas