Golden Lady Casino - 選手の退場が遅れる。

I had a winning of £250 which I withdrawn on 25th of January and since last week I'm being told that my withdrawal is on priority list however still not done... I'm a bit confused as they confirmed that they got my documents and all good... So normaly a bitcoin transaction should be done almost instantly.. I just hope I'll be one of the very lucky players whom got paid.

Regards and thank you for this opportunity to tell my case

Mihai Olteanu

aka rootbet

Hello rootbet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I had my documents verified, my winnings are from a bonus, nevertheless I deposited and followed procedure and met all the terms for my winnings to be withdrawable.

Every time I get in contact with them I'm getting told that the deposit is on the priority list. I just want to know if they are a fraud or they're genuine.

Thanks for the support

Mihai

Dear rootbet,

We have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Nick