Golden Star Casino - プロモーションプレイによるプレイヤーの賞金は無効になります。

i gained 600 euros on their casino and after this when i made the withrawal they send that my withraw has been cancelled because5 00 was subtracted from balance in your account, as you've exceeded maximum bet, while wagering.

What are they talking about? i gained the money and after 4 days they send me this and they steal my money that i gained! this is the worst online casino ever!

You win and they do not pay you!

Dear Maria,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://goldenstar-casino.com/bonus-terms-and-conditions:

"Limitation of the maximum bet while wagering is EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / PLN 4 / NZD 1.5 / CZK 25 / ZAR 15 / JPY 120 / KZT 425 / KRW 1,300 / 0,00015 BTC.

* This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and others."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Maria,

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.