Gratorama Casino - プレイヤーは賞金を受け取りませんでした。

I do not charge my winnings on my credit card

Non mi addebitano la vincita sulla mia carta di credito

Hello Francesca.

Thank you very much for submitting your complaint through our website. Have you received an e-mail with any sort of explanation from the casino? We recommend you check the spam folder, too.  Have you contacted the casino support about this issue?

Best regards, Jozef

Casino.guru

Hello, Francesca.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.