Gullybet Casino - 決済が遅延しているとのクレームがあります。

I deposit 8000 and I played total amount I won the 13000 I go to withdrawal and submitted after 3hours

Says suspicious betting.

Dear boyaashok0143,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Gullybet inform me, my account was suspicious.... Why suspicious????? They didn't prove me..... I played casino only..... My account is new. I think your website is fake or fraud... I already withdrawal amount thrice... But now they are inform me your account is suspicious and violent rules

I want respond

Dear boyaashok0143,

Have you received your withdrawal from the casino yet?

No I did not receive any amount from casino.

Still I'd not receive my amount... 15 days completed

Thank you for your reply, boyaashok0143. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Again and again same reasons telling.

Thank you very much, boyaashok0143, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you boyaashok0143 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gullybet Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Dear boyaashok0143, I was in contact with the casino's customer support and learned that you have been blocked from the platform due to having multiple accounts. The casino was waiting for your email response, have you been in contact with them? Thank you in advance!

I don't have multiple accounts... I contacted them over this issue... I shared all details and my kyc details through mail but they didn't response till now .. Please check with them once

Dear boyaashok0143, we have received detailed evidence from the casino representative of your suspicious activity that I'm not able to share due to our agreement with the casino. This leads us to believe that you have violated the rules of the casino and that the steps the casino has taken are justified. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.