GXGBet Casino - 選手の退会が遅れました。

I played at this casino and won some money so i requested for a withdrawl on 18th of august.

I sent my ID for verification, they do not have any live support.

I see that they keep rejecting my withdrawl.

I have tried 3 times to withdraw.

I have sent e-mails but have not recived any answers.

Can you please help me with this issue thanks.

Dear gusti123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes i played with a bonus and yes this is my first withdraw at this casino.

Yeah the reason i made this complaint was because i cant get ahold of support so became abit worried.

Its not easy to know anything since I cant talk to them

Thank you very much, gusti123, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello gusti123

I'm Michal and I have taken over your complaint. I kindly ask you to confirm some additional information for me. When you sent all the documents for verification, have these been all proved? Was your verification successful? Was there any reason why the previous withdrawal requests were rejected?

Like i said before, they havnt had any contact with me, no answers to my emails and live chat never available.

I uploaded my ID just because i found the verification page in my account but i could only upload ID, was no other options to upload documents.

I keep on requesting withdraws and they cancel them and tell me nothing.

I dont wanna be here writing about it but they give me no choice

Hello gusti123

Thank you for clarifying the situation. I will contact the casino to see if I can help. We would like to invite GXGBet Casino to join the conversation.

Dear GXGBet Casino, 

Can you please provide some information regarding the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear gusti123

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. I have tried to contact the casino repeatedly, but it appears they don't intend to respond to complaints. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If you feel you want to take this complaint further you can contact Curacao Gaming authority here (info@gaming-curacao.com) or here (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.