GXGBet Casino - 選手の退場が遅れる。

my withdrawal for 1400$ not being processed after 3 days, casino not answering me by email aswell. And suddenly, i found that site removed the registration and live chat aswell, that sounds shady

Hello zendini,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GXGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Casino never responded me. I am verified for already 10 days or more, and my withdrawal was canceled yesterday, for the reason "insufficent funds". I dont know what that mean, maybe casino doesent have enough money on their balance to pay me, but i saw that they have 13k usdt on their wallet, so all should be smooth, idk why my withdrawal was cancelled. No bonus money, only real money were played, and no bonuses were activated at all

my withdrawal got cancelled again for the same reason. Bookmaker not answering me, neither withdrawing me money

Thank you zendini for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, zendini,

I am sorry to hear about your issue. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GXGBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear GXGBet Casino Team,

Could you please state the reason why the player withdrawal was not processed? What should he do in order to successfully withdraw his funds using the preferred payment method?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear zendini,

I tried to contact the casino repeatedly but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them (certria@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help.

Best regards,

Branislav, Casino.Guru